ScubaWord support

Help with your dives, collection and purchases.

Contact Flexicoder

Email business@flexicoder.com. In the app, open the equipment room’s ScubaWord plaque or ADMIN drawer, then choose Email feedback. The editable message includes the app version, device and iOS version to help us investigate.

Getting started

Tap the equipment-room computer, choose a reef on the globe and then a location. Exploration, Restricted and Deep dives each offer Quick (5 levels) or Normal (10 levels). Completing either length advances progression. The Help Wanted sign explains the game and the room’s controls.

Purchases and gems

The safe offers gem packs, Travel Visas and the World Passport. Use Restore purchases to recover eligible visa and passport purchases made with your Apple Account. Consumable gem packs are not restored as new purchases; their remaining balance belongs to your wallet.

If a purchase or gem update is waiting to sync, reconnect to the internet and reopen the safe. Avoid buying the same item again while its original purchase is pending. Contact us if the problem continues, with the approximate purchase time and product name. Do not send passwords, wallet recovery credentials or payment-card details.

Moving to another device

Keep iCloud Keychain enabled on devices using the same Apple Account to allow the wallet credential to synchronize. Synchronization can take time. Purchase restoration and wallet recovery are separate, so contact us if your access or balance does not match what you expect.

Privacy

Read the ScubaWord privacy policy for information about the wallet, purchases, recovery and data requests.